Shipping & Returns
Last updated: July 10, 2026
1. Domestic Shipping (Canada)
We ship to all Canadian provinces and territories via Canada Post and approved courier partners:
- Standard shipping: Canada Post Xpresspost or courier. Typical delivery is 2–7 business days depending on your location. A flat $15 CAD fee applies below the free-shipping threshold.
- Expedited shipping: not offered at this time. Peptide orders are packed with a gel pack in warmer months.
2. Processing Time
Orders ship after payment is confirmed, normally within 1–2 business days (Monday–Friday, excluding Canadian statutory holidays). You will receive a shipping confirmation email with tracking.
3. Free Shipping Threshold
Standard shipping is free on orders of $200 CAD or more (before tax). Below that, a flat $15 CAD fee applies to combined peptide and lab supply orders.
4. International Shipping
We do not currently offer international shipping. All shipments originate from Ontario, Canada and are delivered within Canada only. Any change will be posted on this page.
5. Return Policy
- Lab supplies (syringes, swabs, bacteriostatic water): Unopened items may be returned within 14 days of delivery for a full refund. Items must be in their original sealed packaging with no signs of tampering or use. Return shipping costs are the responsibility of the customer unless the item arrived defective.
- Peptides: Due to temperature sensitivity, batch-specific potency verification, and regulatory considerations surrounding peptide compounds, all sales of peptides are final. No returns or exchanges will be accepted for peptide products under any circumstances once shipped.
6. Damaged or Defective Items
If your order arrives damaged, leaking, or visibly compromised in transit, please contact us within 48 hours of delivery with photos of the packaging and affected product. We will evaluate each claim on a case-by-case basis and offer either:
- A replacement shipment at no additional cost (same batch if available, or next verified batch)
- A full refund to your original payment method
Do not discard damaged items until we have confirmed receipt of your claim. For peptide products, please refrigerate any partially intact product while awaiting our response.
7. Contact
For shipping inquiries or to report a delivery issue, email us at .support@puritynorth.com.